Refund Policy

If you need to return the product for any reason, please notify us within 5 business days of the delivery date via email or phone. After this initial contact, we will provide further instructions based on your specific situation. Due to the nature of the product and applicable laws, certain restrictions may apply. All returns, refunds and/or exchanges shall be issued in the sole discretion of the Vendor and the Company and in accordance with applicable local and state laws and regulations. You may initiate a return or exchange online, by phone or Live Chat. If approved by Vendor and the Company, all returned products must be unopened, in the state you received them, and in the original packaging. Fill Out the Online Return Form Request an RMA Number (Return Merchandise Authorization) by filling out our online form, calling or via Live Chat when an agent is available

  •  If your request is approved by the Vendor and an RMA Number is provided, prepare your item(s) for shipping. Place your item(s) back into the original shipping box with your invoice. Be sure to pack it properly so your item(s) won't get damaged

  • Ship your item(s) with the provided return label.

  • A prepaid shipping label will be emailed to you if your return request is approved by the Vendor. Once received, securely affix your return label to the outside of the shipping package. We cannot be responsible for lost packages.

Eligibility Conditions

Please read the conditions below. If all conditions are not met, Vendor reserve the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in a new condition, in their original unaltered packaging (including an intact bottle label and UPC code). Vendors can only refund the original purchase price.

Nonreturnable Items

  • Spirits

  • Accessories

  • Opened bottles.

  • Broken bottles

  • Select special-order wines, or any item indicated on the website as nonreturnable

Cancellations

Once an order is processed, it cannot be canceled, as these items are often specially ordered to fulfill each request. If you request a cancellation or a refund for an order that has been already processed or that has not been given to the carrier or is ready to be given to the carrier, there will be a charge of 25% restocking fee. Please note Vendors can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.

Insurance / Damaged Items

If you have purchased Insurify insurance, this coverage protects goods during transportation against loss or damage. It provides customers with protection for items in their package in case of unforeseen events during transit.

  • For insurance purposes, vendors need proof of the damaged items. Vendors need clear pictures of the sealed neck of every bottle which is claimed to be damaged. No exceptions!

  • If there are multiple bottles, vendor needs a picture of individual bottles and another picture of all the damaged bottles together in one picture.

  • If the charge is disputed as damaged / defective item, vendor will need the same proof as mentioned above.

Thanks for helping us avoid fraud!

Exchanges

Please allow 5-7 business days for mail-in exchanges to be processed.

Refunds & Credits

Please allow 5-7 days for a credit to appear on your account. In most cases, Vendor will issue your refund in the same way you made the original purchase. Please note Vendor can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.

Limited Liability

Neither Company nor Vendor are responsible for personal data or items left in returned merchandise. Neither Company nor Vendor are responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from our Vendors. Vendor and Company is responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.